Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shoprednarim@gmail.com.

 

Please note that both local and international returns will need to be sent to the following address:

 

Rednarim Limited

49 1/2 Lyndhurst Road

Kingston 5

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

DROP-OFF YOUR PACKAGE

Your package must be dropped off at the courier for a return/exchange within 14 days from the time your order was delivered. Our recommended courier for domestic returns (in Jamaica), is Knutsford Express. Please package all items dropped off at the courier, in its original bag(s) and box(es) to reduce or prevent damage to the contents while it is in transit to our warehouse. Items returned to us without the original package may be subjected to a fee*. Please hold on to the receipt you received from the courier; this is important.

EMAIL US YOUR RECEIPT

Your next step is to email a copy of the receipt that you received from the courier, to us: shoprednarim@gmail.com and talkwithus@rednarim.com, as well as your order number or the phone number/ the delivery address used to place your order as well as the courier you used to drop off your package. Please indicate whether you would like an exchange or account credit for future purchases to your Rednarim account. Below, you will find details that should be included in your email when handling returns:

Customer's Name: JANE JAMES

Customer's Order Number: RED12345

Return Reason: ORDERED THE INCORRECT SIZE

Courier Used for Drop-Off:

Drop-Off Date: 04 APRIL 2024

Unused (YES or NO): YES

Unwashed (YES or NO): YES

Exchange request or Store Credit? (Please include additional details if an exchange request is being made): STORE CREDIT

Please note that all items must be in a new/unused condition. This includes but is not limited to: no spots, no stains, no tears or holes or any other characteristic of the item purchased, that changes the look and feel of the way you received your order. Rednarim also reserves the right to refuse an item that was returned to us in an unsuitable condition or for any other reasonable reason.

If you are exchanging one item for another of greater value. The difference in the cost between the original item and the item of greater value will be sent to you in an invoice. If the invoice is not completed, you will receive a gift card amounting to the value of your return.

WE'LL KEEP YOU POSTED

You may then anticipate a response from our team within the next two business days from the time we received your email, confirming the status of your return. Your return request is typically completed within 3-5 business days after it is received by our warehouse, pending no delays.

You can always contact us for any return questions at shoprednarim@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Rednarim ONLY facilitates returns for an account credit for future purchases or an exchange for another item of equal value, lesser value or greater value*. All items being returned MUST be in the same condition in which you received the item, and not be used, washed, otherwise altered. All items must be returned in its original packaging. Please note that Rednarim reserves the right to refuse items returned for any reason.